Discussion: Conflict Management
As HR professionals, we come to realize that most conflicts are not necessarily due to either party being right or wrong. These conflicts more commonly exist due to differing perceptions or understandings of the parties involved. As you studied in Week 1, conflict can be positive and strengthen individuals’ performance and workplace productivity. Employees and even situations can benefit with the implementation of conflict management methods such as effective communications, cooperation, and team-building techniques. 


Post a cohesive and scholarly response based on your readings and research this week that addresses the following:

Share at least 2 examples of situations when HR would need to implement conflict management in the workplace.
Describe 3 ways HR professionals can contribute to effective conflict management practices in the workplace
Drawing on what you learned about functional and dysfunctional conflict and the stages of the lifecycle of conflict, what are some indications that a conflict has exceeded the parameters of effectively being managed and it is time to focus on conflict resolution?

Learning Resources
Required Readings
Ceplenski, C. (2013). 5 conflict resolution practices for HR. Retrieved from https://hrdailyadvisor.blr.com/2013/09/09/5-conflict-resolution-practices-for-hr/

Lytle, T. (2015). How to resolve workplace conflicts. Retrieved from https://www.shrm.org/hr-today/news/hr-magazine/pages/070815-conflict-management.aspx

Lytle, T. (2015, July/August). Confronting conflict. HR Magazine 60(6), 26–31.

Forbes Human Resources Council. (2018, April). 14 ways HR professionals can solve workplace conflict efficiently. Forbes Human Resources Council. Retrieved from https://www.forbes.com/sites/forbeshumanresourcescouncil/2018/04/10/14-ways-hr-professionals-can-solve-workplace-conflict-efficiently/#5f6d017c1250

AMA Staff. (2019, July 25). The five steps to conflict resolution. Retrieved from https://www.amanet.org/articles/the-five-steps-to-conflict-resolution/

Schmitz, T. (2017, March 15). Conflict resolution: 8 steps for resolving conflicts. Retrieved from https://www.conovercompany.com/conflict-resolution-8-steps-for-resolving-conflicts/

Moran, M. (n.d.). How to deal with employees who don’t get along. Insperity Blog. Retrieved from https://www.insperity.com/blog/employees-who-dont-get-along/

Note: This blog leads into a series of interesting and practical blogs that can add to your understanding of conflict management and conflict resolution as a HR professional.

Required Media
Walden University (Producer). (2019b). Professional perspectives: HR’s role [Video file]. Author. Retrieved from https://mym.cdn.laureate-media.com/2dett4d/Walden/MHRM/PROG/Global_ProTech/index.html

Note: To locate this video, connect to the Global Protech website, then select the Career Connections tab. Once you are in the Career Connections area, select Professional Prospective, then select the videos that align with this course.

Optional Resources
Tyler, K. (2002). Extending the olive branch. HR Magazine (47)11, 85–89.

Roper, G. (2005). Managing employee relations. HR Magazine (50)5, 101–104.